What we do

We are the only emergency ambulance service in Greater Wellington and the Wairarapa, and the only ones in the country who are free.

About Us

We are the only emergency ambulance service in Greater Wellington and the Wairarapa, and the only ones in the country who are free.

Work With Us

Community and Training


COVID-19 and Wellington Free services at events 

Government restrictions are now in place for all events. These limitations are expected to increase as the COVID-19 response level for New Zealand moves from Alert Level 2. In preparation for this, we have decided to cancel all event bookings until end 30 June 2020.

Whilst the majority of events will already be cancelled due to the Government restrictions, we understand this will be an inconvenience for some. Our Event Medics are a valuable resource, which we will need to redeploy onto our front line emergency ambulance service to ensure we can continue to provide emergency care to our community.

Event Medics

Across Greater Wellington and the Wairarapa our event medics are there to ensure your event is covered; with Freedom Medical Alarms you’re directly connected to our call centre; and our education team continue to work with health professionals so they can deliver the best possible care in our communities.

We’ll be there, keeping you and your whānau safe and well cared for at some of our Region’s coolest events.

Event medic smiling at camera

You will see our event medics helping out at the big games, Saturday morning footy, concerts and marathons. With a team of volunteers who generously give up their weekends to look after us, they are trained in general first aid and CPR, and if things get serious, they will look after you until the paramedics arrive.

They are part of a central support and coordination system led by Wellington Free Ambulance paramedics. Our service covers the Greater Wellington and Wairarapa areas. 

If you have an event coming up and you’d like skilled, friendly medics on the sideline keeping things safe please read below and drop us a line.

We provide:

  • First aid emergency care at sports events, school fairs, community gatherings and more.
  • Ambulances and medical equipment needed to do the job.
  • Medical cover tailored to your needs
  • Back up emergency paramedic care – event medics are directly linked to our 111 emergency ambulance service.
  • Friendly caring people.
  • A local service for the Wellington and Wairarapa communities.

What we need from you:  

  • The name and type of event you are hosting.
  • The start time, end time and date(s) of your event(s).
  • How many people you are expecting and who your contact on the day might be.
  • A billing address, email address and contact phone number (this is for quotation and to whom your invoice will be sent to). 

What will it cost? 

Cost is determined by a number of factors, including the nature of your event and the level of risk involved.

We have staff with a wide range of skills  and qualifications. From First Responders who can deliver first aid and basic pain relief, through to Intensive Care Paramedics who are crucial for any higher risk events. 

We have a formula we work through with you to make sure we provide the best cover based on the level of risk and need of your participants, staff and the public.

We want to make sure you have a successful and safe event. We’re a part of the local community just like you so work hard to keep costs real, and quality high.

The best thing to do is talk to us by contacting us at Events@wfa.org.nz.

Primary Care Education

Our courses for health professionals and support staff will help you meet your continuing development and accreditation needs.

Paramedic teaching CPR to two people 

We offer the courses health professionals need to meet their continuing professional development and accreditation requirements.

These are delivered by our clinical educators, and reflect current New Zealand and international guidelines and practice. We have a particular focus on resuscitation, teamwork, communication and leadership.

Courses are designed with input from our local Primary Health Organisations, and we have options for both individuals and practices which can be booked via the Compass Health website.

For information, prices and dates for additional training visit the link above or email training.administration@wfa.org.nz. Arrangements can be made for onsite CPR for nurses and Core Skills for GP’s provided there is parking, lift access and a minimum of 8 participants.

Courses for medical centre administrators
You will learn about cardiopulmonary resuscitation (CPR), how to use an Automated External Defibrillator (AED), and recognise time critical medical events.

Courses for registered nurses
This resuscitation focused course enables you to meet vaccination certification requirements. It is a practical course based on the New Zealand Resuscitation Council (NZRC) Basic Life Support (BLS) guideline. It includes adult; child; and infant CPR; choking management; using an AED; ventilation using a bag valve mask; airway adjuncts (OPAs and LMAs/I-GELS) and supplementary oxygen. We also cover the recognition and treatment of time critical events (including anaphylaxis and IM Adrenaline).

Resuscitation and Emergency Scenarios
We can provide your workplace with realistic in-situ resuscitation and emergency training. Scenario content and delivery meets RNZCGP Cornerstone requirements.

New Zealand Resuscitation Council CORE Courses
We are a NZRC Certificate of Resuscitation Emergency Care (CORE) course provider, and deliver these NZRC CORE courses:

  • CORE Skills – A practical, non-assessed skills session designed for health professionals who wish to develop and/or refresh their resuscitation skills. Appropriate for RNZCGP Fellows and Registrars in training. Click here for more information.
  • CORE Immediate – Adult and Child. A practical, assessed course suited for rescuers who might be expected to manage the early stages of cardiac arrest. Appropriate for GPs applying for RNZCGP Fellowship. Click here for more information.
  • CORE Advanced – A course for the advanced rescuer who is expected to manage and supervise resuscitation events. Appropriate for GPs operating in an rural environment. Click here for more information.

Visit the Compass Health website for dates and bookings or email training.administration@wfa.org.nz for further information.

Freedom Medical Alarms

Stay well-connected and safe at home with a Freedom Medical Alarm

Paramedic treating patient in home 

If you or someone you care about is living at home and would like the reassurance of expert help on the end of the line, a Freedom Medical Alarm can help.

When you push the button on your alarm, we receive your alert directly into our 111 Communications Centre and immediately call your phone to see what help you need.

If you can’t get to your phone to answer it, a two way speaker system lets you talk to us.  And if we can’t reach you by phone, we will alert your emergency contacts and send an ambulance to your house as soon as we can.

It means you will always be able to alert us if you have an emergency, and that’s good peace of mind.

For information go to the Freedom Medical Alarm website or contact the Freedom team:

Phone: 0800 380 280

Email: info@freedomalarms.co.nz

Freedom Alarms is a joint business with Wellington Free Ambulance.  By choosing a Freedom Alarm, you are choosing to support Wellington Free Ambulance.



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You Rights & More info


Your Rights

As our patient, and under the Health and Disability Commissioner’s Code of Rights, you have the right to:

  • Be treated with respect
  • Be fully informed
  • Freedom from discrimination, coercion, harassment and exploitation
  • dignity and independence
  • Services of an appropriate standard
  • Effective communication
  • Be fully informed
  • Make an informed choice and give informed consent
  • Support
  • Respect of teaching or research
  • Complain

If we don’t respect these, let us know and we’ll do everything we can to put it right.

Support in the process

If you need support or help with making a complaint, you can contact the office of the Health and Disability Commissioner and ask for an advocate.

0800 555 050


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